Return Policy

1. Introduction

At E-Monkey App, we want to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with a product you have purchased on our platform, we will gladly accept returns of products under specific conditions.

2. Return Period

Customers have a period of 14 calendar days from the date of receipt of the product to request a return.

3. Return Conditions

To be eligible for a return, the product must meet the following conditions:

The product must be unused, in its original condition, and undamaged.

The product must be in its original packaging, with all tags and accessories included.

A receipt or proof of purchase must be provided.

4. Non-Returnable Products

Some products are not eligible for return, including:

Perishable goods, such as food and flowers.

Personalized or custom-made products.

Personal hygiene products that have been opened.

Gift cards.

5. Return Process

5.1 To initiate a return, the customer must contact our customer service team via email at returns@e-monkey.app or call +971-04222-5010.

5.2 Our customer service team will provide detailed instructions on how to return the product.

5.3 The customer is responsible for the return shipping costs unless the product is defective or incorrect.

6. Inspection and Approval of Returns

6.1 Once we receive your return, our team will inspect the product to ensure it meets the return conditions.

6.2 If the return is approved, we will process the refund using the same payment method used for the original purchase.

7. Refunds

7.1 Refunds will be processed within 7 business days following the approval of the return.

7.2 Depending on the credit card issuing entity, the refund may take an additional 5 to 10 business days to reflect in your account.

8. Defective or Incorrect Products

8.1 If you receive a defective or incorrect product, please contact us immediately at returns@e-monkey.app or +971-04222-5010.

8.2 Provide details of the product and the nature of the defect or error, and we will provide instructions for the return at no cost.

9. Exchanges

9.1 Currently, we do not offer direct product exchanges. If you wish to exchange a product, we recommend that you return the original product for a refund and make a new purchase for the desired product.

10. Contact

For any inquiries or additional assistance regarding our Return Policy, please contact us at:

E-Monkey App

Address: Villa 57, 39b Street, Mirdif, Dubai, UAE

Email: returns@e-monkey.app

Phone: +971-04222-5010

This Return Policy was last updated on 2026-03-23.